Great that you are connected with us! Do you have a question about your package? Then first read our FAQ below, which contains the most frequently asked questions. Can't find the answer? Then you can always contact us at the bottom of this page.
1. How long does shipping take?
Shipping time frame
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Order processing time: 1 to 3 business days (Monday to Friday)
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Order lead time: 4 to 6 business days (Monday to Friday)
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Order deadline: 18:00 (GMT-05:00) Eastern Standard Time (Toronto)
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Total estimated delivery time: 5-9 business days
2. How much does shipping cost?
We offer free shipping on all orders within the Canada.
3. Do you ship internationally?
No, we currently only ship to the Canada.
4. What is your return policy?
We have a 30 day return policy. You have 30 days from the date you receive your order to initiate a return.
5. How do I return an item?
Please email our customer service team atsupport@brookfieldmoda.com. Please include your order number and the reason for your return in your message.
6. Can I exchange an item?
We accept exchanges. Please contact us atsupport@brookfieldmoda.com
7. Can I cancel my order?
You can cancel an order free of charge within 24 hours of purchase by contacting our customer service team.
Once an order has been shipped, it cannot be canceled. The shipping address cannot be changed. Both statements apply, whichever comes first.
8. What payment methods do you accept?
We accept the following payment methods
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Visa
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MasterCard
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Amex
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Union Pay
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Google Pay
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Shop Pay
9. What happens if my order arrives damaged?
If you receive a damaged or incorrect product, please contact our customer service team atsupport@brookfieldmoda.comto start the return process. Don't worry! We will return the product for free.
10. How can I track my order?
You can track your order with the tracking number you received by email. Complete the tracking on our tracking page to see the status of your delivery.
11. How can I contact Meeren Couture?
Here is the contact information for Meeren Couture
Website Name: Brookfield Moda
Phone: +1431-359-0174
Email: support@brookfieldmoda.com
Address: 111 Byng Ave, Scarborough, ON M1L 3N9, Canada
Customer Service Hours: Monday to Friday 09:00 to 18:00
We will do our best to respond to your email within 24 hours